BIGChat Privacy Policy
Effective Date: 20 August 2026
Last Updated: 20 August 2026
BIGChat is a business messaging, customer communication, automation, and WhatsApp Cloud Messaging platform operated under the BigTrips.World brand.
This Privacy Policy explains how BIGChat collects, receives, processes, stores, uses, shares, and protects personal information when businesses, administrators, team members, customers, and other users access or use the BIGChat platform, website, APIs, integrations, messaging services, and related features.
By accessing or using BIGChat, you acknowledge the practices described in this Privacy Policy.
1. About BIGChat
BIGChat is a business communication platform designed to help businesses manage customer conversations and messaging through supported communication channels.
BIGChat may provide services including:
· WhatsApp Cloud API integration
· WhatsApp Business messaging
· Shared team inbox
· Customer conversation management
· Contact and customer management
· Message template management
· Bulk messaging and campaigns
· Automated messaging
· Workflow automation
· Customer notifications
· Lead management
· Customer support communication
· CRM-related functionality
· Messaging analytics and reporting
· API integrations
· Webhook integrations
· AI-assisted communication tools
· Chatbot and automated response functionality
· Customer engagement and marketing tools
BIGChat does not own or operate WhatsApp.
WhatsApp, WhatsApp Business Platform, WhatsApp Cloud API, Facebook, Instagram, and related Meta services are owned and operated by Meta Platforms, Inc. and its affiliates and are subject to Meta’s own terms, policies, and privacy practices.
2. Information We Collect
The information BIGChat processes depends on how the platform is used and which features are enabled.
Account and Business Information
When a business or user creates or accesses a BIGChat account, we may collect and process information including:
· Name
· Business or organization name
· Email address
· Mobile number
· WhatsApp number
· User role
· Account permissions
· Login information
· Authentication information
· Business profile information
· Account preferences
· Subscription and service information
· Connected messaging account information
Customer and Contact Information
Businesses using BIGChat may upload, enter, import, synchronize, receive, or otherwise process customer and contact information.
This may include:
· Customer name
· Telephone number
· WhatsApp number
· Email address
· Country or location information
· Contact tags
· Customer categories
· Lead status
· Notes
· Customer preferences
· Booking or enquiry information
· Communication preferences
· Customer relationship information
· Other information entered by the business using BIGChat
Businesses using BIGChat are responsible for ensuring that they have a lawful basis, authorization, or consent to collect and process customer information through the platform.
3. Messaging Information
When BIGChat is used for customer communication, we may process messaging information including:
· Incoming messages
· Outgoing messages
· Message content
· Conversation history
· Message timestamps
· Sender information
· Recipient information
· Message IDs
· Delivery status
· Read status
· Failed-message status
· Message template information
· Images
· Videos
· Audio
· Documents
· Attachments
· Interactive message responses
· Button responses
· Customer replies
· Messaging metadata
This information is processed as necessary to provide messaging, automation, customer support, campaign, CRM, and related BIGChat functionality.
4. WhatsApp Business Platform Information
When a business connects a WhatsApp Business Account to BIGChat, BIGChat may process information supplied by or transmitted through Meta and the WhatsApp Business Platform.
This may include:
· WhatsApp Business Account ID
· WhatsApp Business phone number
· Phone Number ID
· Meta Business Account information
· Business profile information
· WhatsApp message templates
· Template approval status
· Message IDs
· Message status information
· Webhook notifications
· Customer WhatsApp numbers
· Messaging metadata
· Access credentials and API authorization data
· WhatsApp account configuration information
· Other information made available through the WhatsApp Business Platform
BIGChat processes this information only as necessary to provide its messaging and related services.
5. Technical and Usage Information
When users access BIGChat, we may automatically collect technical and usage information including:
· IP address
· Browser type
· Device type
· Operating system
· Login activity
· Session information
· Date and time of access
· Feature usage
· Application activity
· Error logs
· API activity
· Webhook activity
· Security logs
· Device information
· Performance information
We use this information to maintain system security, prevent abuse, monitor performance, troubleshoot issues, and improve BIGChat.
6. How We Use Information
BIGChat may use and process information for the following purposes:
· Providing and operating the BIGChat platform
· Sending and receiving WhatsApp messages
· Managing customer conversations
· Managing business contacts
· Managing customer enquiries
· Supporting team inbox functionality
· Managing WhatsApp message templates
· Delivering customer notifications
· Running approved campaigns
· Providing automated messaging
· Running customer communication workflows
· Managing leads
· Providing customer support
· Maintaining CRM information
· Authenticating users
· Managing account access
· Protecting user accounts
· Detecting fraud or unauthorized activity
· Preventing misuse and abuse
· Maintaining application security
· Troubleshooting technical problems
· Monitoring system availability
· Improving application performance
· Developing and improving BIGChat functionality
· Providing analytics and reporting
· Maintaining required business records
· Responding to customer support requests
· Enforcing BIGChat terms and policies
· Meeting contractual obligations
· Complying with legal and regulatory requirements
BIGChat does not sell customer message content or customer contact databases to advertisers or unrelated third parties.
7. Business Customers and Their Customers
BIGChat is primarily a business-to-business communication platform.
Businesses using BIGChat determine how and why they communicate with their own customers.
The business using BIGChat is responsible for determining:
· Which customers are contacted
· Which customer information is collected
· Why customer information is collected
· What messages are sent
· When messages are sent
· Whether messages are marketing or transactional
· How long customer information should be retained
· Whether customer consent or opt-in is required
Where applicable under privacy law, the business using BIGChat may act as the data controller, while BIGChat may act as a data processor or service provider acting on behalf of that business.
Businesses using BIGChat remain responsible for complying with all applicable privacy, data protection, telecommunications, consumer protection, marketing, and anti-spam laws.
8. WhatsApp Consent and Opt-In Requirements
Businesses using BIGChat must obtain all customer permissions, consents, and opt-ins required by applicable law and WhatsApp policies before initiating communications.
Businesses must comply with:
· WhatsApp Business Messaging Policy
· WhatsApp Business Terms
· Meta Platform Terms
· Applicable privacy laws
· Applicable electronic communication laws
· Applicable direct marketing laws
· Applicable anti-spam requirements
· Customer communication preferences
· Customer opt-out requests
BIGChat must not be used to send unauthorized, misleading, deceptive, fraudulent, abusive, harassing, illegal, or unsolicited communications.
9. Marketing Messages
Businesses may use BIGChat to send marketing messages only where such communication is permitted by applicable law and WhatsApp policies.
Businesses are responsible for ensuring that:
· Customers have provided the required consent
· Appropriate WhatsApp templates are used where required
· Messages are relevant to the customer’s consent
· Customers can opt out of future marketing communications
· Opt-out requests are respected promptly
· Contact lists are not obtained or used unlawfully
BIGChat reserves the right to restrict or suspend accounts that use the platform for spam, unsolicited messaging, fraudulent communication, or other prohibited activity.
10. How We Share Information
BIGChat does not sell personal information.
Information may be shared with third-party service providers only where necessary to operate BIGChat, provide requested functionality, protect the service, or comply with applicable law.
Meta and WhatsApp
Information required to send and receive WhatsApp messages is transmitted through the WhatsApp Business Platform and Meta infrastructure.
Meta independently processes certain information according to its own applicable terms, policies, and privacy practices.
Cloud and Hosting Providers
BIGChat may use third-party cloud infrastructure and hosting providers for:
· Application hosting
· Database hosting
· File storage
· Backups
· Content delivery
· Monitoring
· Security
· Disaster recovery
Technology Providers
BIGChat may use technology service providers for:
· Authentication
· Email delivery
· Application monitoring
· Error reporting
· Analytics
· Customer support
· Security
· Database services
· Infrastructure management
· Artificial intelligence features
· Automation functionality
Such providers may process information only to the extent reasonably necessary to provide their services to BIGChat.
Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
· Comply with applicable law
· Respond to lawful government requests
· Respond to court orders
· Comply with regulatory requirements
· Protect BIGChat’s legal rights
· Protect users
· Prevent fraud
· Investigate security incidents
· Prevent abuse
· Enforce agreements or policies
11. Data Retention
BIGChat retains personal information only for as long as reasonably necessary to provide its services and fulfil legitimate business, contractual, security, and legal requirements.
Information may be retained for purposes including:
· Maintaining user accounts
· Maintaining conversation history
· Supporting customer service
· Providing reporting and analytics
· Maintaining security logs
· Investigating abuse or fraud
· Resolving disputes
· Meeting contractual obligations
· Complying with legal obligations
Businesses may delete contacts, conversations, or other information where such functionality is available.
Deleted information may remain temporarily within secure backups before being removed according to backup retention procedures.
Certain records may be retained where required by law or reasonably necessary for fraud prevention, security, dispute resolution, or legal compliance.
12. Data Security
BIGChat takes reasonable administrative, organizational, and technical measures designed to protect information against:
· Unauthorized access
· Unauthorized disclosure
· Accidental loss
· Misuse
· Alteration
· Destruction
· Fraud
· Cybersecurity threats
Security measures may include:
· Encrypted communication
· HTTPS connections
· Secure API communication
· Authentication controls
· Account access controls
· Role-based permissions
· Secure credential management
· Infrastructure monitoring
· Application logging
· Security monitoring
· Database controls
· Backup procedures
· Access restrictions
Although reasonable safeguards are used, no internet service, cloud system, database, or electronic storage system can guarantee absolute security.
Users are responsible for protecting their account passwords, API credentials, Meta credentials, devices, and other authentication information.
13. API Keys, Access Tokens and Credentials
BIGChat may process technical credentials required to connect third-party services.
These may include:
· Meta access tokens
· API tokens
· Webhook secrets
· Authentication credentials
· Integration keys
Such credentials are used only for providing the relevant integration or service.
Users must not share their BIGChat account credentials or integration secrets with unauthorized persons.
14. Artificial Intelligence and Automation
BIGChat may provide AI-assisted or automated communication functionality.
Such functionality may include:
· AI-generated message suggestions
· Automated replies
· Customer enquiry classification
· Conversation summaries
· Lead categorization
· Customer service assistance
· Workflow automation
· Chatbot functionality
· Message drafting
Information submitted to AI-enabled functionality may be processed as necessary to provide the requested feature.
Businesses should avoid submitting unnecessary sensitive, confidential, financial, medical, or legally privileged information to AI functionality.
Where BIGChat uses third-party AI technology providers, reasonable safeguards will be applied in accordance with applicable legal and contractual requirements.
15. Sensitive Personal Information
BIGChat is not designed specifically for processing highly sensitive personal information.
Businesses should avoid using BIGChat to transmit unnecessary information relating to:
· Passwords
· Financial account credentials
· Government identification numbers
· Medical records
· Highly sensitive health information
· Biometric information
· Authentication secrets
· Payment card security codes
· Other highly sensitive confidential information
If sensitive information must be processed, businesses are responsible for ensuring compliance with applicable laws and implementing appropriate safeguards.
16. International Data Transfers
BIGChat, Meta, hosting providers, technology providers, or other service providers may process information in countries other than the country where the business or customer is located.
Where required by applicable data protection law, appropriate measures will be taken to protect personal information transferred internationally.
17. Thailand Personal Data Protection Act
Where the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA) applies, personal data will be processed in accordance with applicable PDPA requirements.
Depending on the circumstances, personal data may be processed on the basis of:
· Consent
· Contractual necessity
· Legal obligation
· Legitimate interests
· Other lawful grounds permitted under the PDPA
Subject to applicable law, individuals may have rights to:
· Access personal data
· Correct inaccurate personal data
· Request deletion
· Request restriction of processing
· Object to certain processing
· Withdraw consent
· Request data portability
· Submit a complaint to the relevant authority
18. Your Privacy Rights
Depending on applicable law, individuals may have rights regarding their personal information.
These may include the right to:
· Request access to personal information
· Request correction of inaccurate information
· Request deletion of personal information
· Request restriction of processing
· Object to certain processing
· Withdraw consent
· Request information about processing
· Request data portability
· Lodge a complaint with an appropriate data protection authority
Where BIGChat processes information on behalf of a business customer, privacy requests relating to that information may need to be submitted directly to the business that controls the customer relationship.
BIGChat will reasonably cooperate with business customers when responding to valid privacy requests.
19. Data Deletion Requests
Users may request deletion of their BIGChat account or personal information where permitted by applicable law.
Customers whose information is being processed by a business using BIGChat should normally submit deletion requests directly to that business.
Where a valid deletion request is received, relevant information will be deleted or anonymized unless continued retention is required for:
· Legal compliance
· Security
· Fraud prevention
· Contractual obligations
· Dispute resolution
· Other legitimate purposes permitted by law
20. Cookies and Similar Technologies
BIGChat websites and applications may use cookies, local storage, session storage, and similar technologies.
These technologies may be used to:
· Maintain login sessions
· Authenticate users
· Remember preferences
· Maintain application functionality
· Improve security
· Measure performance
· Analyze platform usage
· Improve user experience
Where required by law, appropriate choices will be provided regarding non-essential cookies.
21. Third-Party Integrations
BIGChat may allow users to connect third-party platforms or services.
Examples may include:
· WhatsApp
· Meta
· CRM systems
· Travel platforms
· Customer support systems
· AI services
· Automation platforms
· Analytics systems
· Cloud services
Third-party services operate according to their own terms, privacy policies, and data practices.
BIGChat is not responsible for the independent privacy practices of third-party services.
22. Links to External Websites
BIGChat may contain links to websites operated by third parties.
Accessing a third-party website is subject to that website’s own privacy policy and terms.
Users should review applicable third-party policies before providing personal information.
23. Children’s Privacy
BIGChat is intended for business and professional use.
BIGChat is not specifically designed or marketed for use by children.
We do not knowingly collect personal information directly from children where parental or guardian consent is required by law.
If we become aware that information relating to a child has been collected unlawfully, reasonable steps will be taken to remove that information.
24. Platform Security and Abuse Prevention
BIGChat may monitor account and system activity for purposes including:
· Preventing spam
· Preventing fraud
· Detecting suspicious account activity
· Preventing unauthorized access
· Protecting customers
· Protecting platform infrastructure
· Enforcing platform policies
· Complying with WhatsApp and Meta requirements
Accounts that violate applicable policies or create security risks may be restricted, suspended, or terminated.
25. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates may be made because of:
· Changes to BIGChat functionality
· New products or features
· Changes to WhatsApp or Meta requirements
· Changes in applicable law
· Changes in regulatory requirements
· Changes in technology
· Changes in service providers
The current version will always display the applicable Last Updated date.
Continued use of BIGChat after an updated Privacy Policy becomes effective constitutes acknowledgement of the updated policy to the extent permitted by applicable law.
26. Contact Information
For questions, complaints, privacy requests, or data deletion requests relating to BIGChat, please contact:
BIGChat
A BigTrips.World Product
Website: https://bigtrips.world
Email: bigtripsworld@gmail.com
For privacy-related correspondence, please include “BIGChat Privacy Request” in the subject line.
We may request reasonable verification before processing certain privacy or account-related requests.
BIGChat
Connect. Engage. Convert.
BIGChat is committed to helping businesses communicate efficiently while maintaining responsible standards for privacy, security, customer consent, and data protection.