BIGChat Terms of Use
Effective Date: 20 August 2026
Last Updated: 20 August 2026
Welcome to BIGChat, a business messaging, customer communication, automation, and WhatsApp Cloud Messaging platform offered as part of the BigTrips.World ecosystem.
These Terms of Use govern your access to and use of the BIGChat platform, website, applications, dashboards, APIs, integrations, automation tools, messaging services, and related features.
By creating an account, connecting a messaging account, accessing BIGChat, or using any BIGChat service, you agree to these Terms of Use.
If you do not agree to these Terms, you must not use BIGChat.
1. About BIGChat
BIGChat is a business communication platform designed to help businesses manage customer communication through supported messaging channels.
BIGChat may provide features including:
* WhatsApp Cloud API integration
* WhatsApp Business messaging
* Shared team inbox
* Customer conversation management
* Contact management
* CRM functionality
* Lead management
* Message template management
* Bulk messaging
* Marketing campaigns
* Transactional notifications
* Automated messaging
* Workflow automation
* Customer support tools
* Team collaboration
* Messaging analytics
* Reporting
* API integrations
* Webhook integrations
* AI-assisted messaging
* Chatbot functionality
* Automated customer responses
* Other communication and engagement tools
BIGChat may add, modify, improve, restrict, or discontinue features from time to time.
2. Relationship With WhatsApp and Meta
BIGChat may integrate with the WhatsApp Business Platform, WhatsApp Cloud API, and other services provided by Meta.
BIGChat is an independent platform and is not WhatsApp or Meta.
WhatsApp, WhatsApp Business, Facebook, Instagram, Meta, and related marks and services are owned or operated by Meta Platforms, Inc. and its affiliates.
Use of WhatsApp or Meta services through BIGChat remains subject to applicable Meta and WhatsApp terms, policies, technical requirements, messaging rules, and restrictions.
Users are responsible for ensuring continued compliance with all applicable WhatsApp and Meta requirements.
3. Eligibility
BIGChat is intended primarily for business and professional use.
By using BIGChat, you confirm that:
* You are legally capable of entering into a binding agreement.
* You are authorized to act on behalf of the business or organization using BIGChat.
* Information provided during registration is accurate.
* Your use of BIGChat complies with applicable law.
* You will comply with these Terms and all applicable third-party platform policies.
You may not create or use an account on behalf of another person or organization unless you are authorized to do so.
4. BIGChat Account
Some BIGChat functionality requires an account.
You are responsible for:
* Providing accurate account information.
* Maintaining accurate business information.
* Protecting your password.
* Protecting API keys and access tokens.
* Protecting Meta and WhatsApp credentials.
* Maintaining control over authorized team members.
* Managing user permissions.
* Preventing unauthorized access to your account.
You are responsible for activity performed through your BIGChat account unless caused directly by a security failure attributable to BIGChat.
You must notify BIGChat promptly if you believe your account or credentials have been compromised.
5. Business Administrator Responsibility
The business administrator controls access to the organization's BIGChat account.
Administrators may:
* Invite users.
* Remove users.
* Assign roles.
* Configure permissions.
* Connect messaging accounts.
* Manage contacts.
* Manage campaigns.
* Manage templates.
* Configure integrations.
* Configure automations.
* Access reporting.
* Manage business settings.
The business is responsible for actions performed by its authorized users.
6. WhatsApp Business Account Connection
To use WhatsApp messaging functionality, users may be required to connect a valid WhatsApp Business Account and related Meta assets.
Users are responsible for maintaining:
* A valid Meta Business Account where required.
* A valid WhatsApp Business Account.
* An approved business phone number.
* Required Meta permissions.
* Required WhatsApp approvals.
* Valid access tokens or authorization.
* Approved message templates where required.
BIGChat does not guarantee that Meta or WhatsApp will approve any business, telephone number, template, message, campaign, or account.
Meta or WhatsApp may independently restrict, suspend, disable, or terminate access to their services.
BIGChat is not responsible for actions taken independently by Meta or WhatsApp.
7. Customer Consent and Opt-In
Users are solely responsible for ensuring that they have an appropriate lawful basis to communicate with customers.
Where required, users must obtain valid customer consent or opt-in before initiating messages.
Users must respect:
* Customer communication preferences.
* Marketing consent.
* Opt-out requests.
* WhatsApp opt-in requirements.
* Applicable privacy laws.
* Applicable direct marketing laws.
* Applicable anti-spam laws.
BIGChat must not be used to contact individuals who have not lawfully agreed to receive the applicable communication where consent is required.
8. Marketing Messages
BIGChat may provide tools for sending promotional or marketing communications.
Businesses using these tools are responsible for ensuring that:
* Recipients have provided required consent.
* Contact lists were obtained lawfully.
* Marketing messages comply with applicable law.
* Required WhatsApp message templates are used.
* Content is truthful and not misleading.
* Opt-out requests are honored.
* Marketing frequency is reasonable.
* Restricted products or services are not promoted unlawfully.
The availability of a BIGChat campaign feature does not mean that every campaign or message is automatically permitted under applicable law or WhatsApp policies.
9. Message Templates
WhatsApp may require certain outbound messages to use approved message templates.
BIGChat may allow users to create, submit, synchronize, view, organize, or use such templates.
Template approval is controlled by Meta or WhatsApp.
BIGChat cannot guarantee approval of any submitted template.
Users remain responsible for the content of message templates they create or use.
10. Acceptable Use
You may use BIGChat only for legitimate business communication.
You must not use BIGChat to:
* Send spam.
* Send unsolicited bulk messages.
* Harass individuals.
* Threaten individuals.
* Engage in fraud.
* Impersonate another person or business.
* Misrepresent products or services.
* Distribute malware.
* Distribute malicious links.
* Conduct phishing attacks.
* Attempt unauthorized account access.
* Facilitate illegal activities.
* Violate intellectual property rights.
* Send unlawful or deceptive advertisements.
* Circumvent WhatsApp or Meta restrictions.
* Manipulate message quality ratings.
* Artificially generate messaging traffic.
* Scrape customer information unlawfully.
* Upload illegally obtained contact databases.
* Attempt to interfere with BIGChat infrastructure.
* Reverse engineer BIGChat except where expressly permitted by applicable law.
* Exploit vulnerabilities.
* Bypass platform security.
* Use BIGChat in a manner that could damage the platform or other users.
BIGChat reserves the right to investigate suspected misuse.
11. Prohibited Messaging Activities
BIGChat must not be used for communications that are illegal, fraudulent, deceptive, abusive, or prohibited by applicable platform rules.
Users must not knowingly use BIGChat to distribute content relating to unlawful activities or prohibited goods or services.
Additional restrictions may apply under WhatsApp Business policies, Meta policies, payment provider rules, local law, or industry-specific regulations.
Users remain responsible for confirming whether their specific business category and messaging activity is permitted.
12. Contacts and Customer Databases
Businesses may upload, import, synchronize, or create customer contact records within BIGChat.
By providing contact information to BIGChat, the business confirms that:
* The information was obtained lawfully.
* The business is authorized to process it.
* Required notices have been provided.
* Required consent has been obtained where applicable.
* The information will not be used unlawfully.
BIGChat does not acquire ownership of a business customer's contact database merely because the information is processed through BIGChat.
13. Customer Messages and Content
Businesses retain responsibility for messages, media, templates, documents, files, customer records, and other content that they provide through BIGChat.
By using BIGChat, users authorize BIGChat to process such content to the extent necessary to:
* Deliver messages.
* Receive messages.
* Display conversations.
* Provide automation.
* Operate integrations.
* Provide customer support.
* Maintain the platform.
* Provide requested functionality.
BIGChat does not claim ownership over business customer content.
14. Privacy and Data Protection
Use of BIGChat is also governed by the BIGChat Privacy Policy.
Businesses using BIGChat are responsible for complying with applicable privacy and data protection laws when collecting or processing information relating to their customers.
Where applicable, the business using BIGChat may act as the data controller and BIGChat may act as a data processor or service provider.
Businesses must provide appropriate privacy notices to customers where required.
15. Thailand Personal Data Protection Act
Where applicable, businesses using BIGChat must comply with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA).
Businesses are responsible for determining the appropriate lawful basis for processing personal data through BIGChat.
This may include:
* Consent.
* Performance of a contract.
* Compliance with legal obligations.
* Legitimate interests.
* Other grounds permitted under applicable law.
16. Artificial Intelligence Features
BIGChat may provide AI-powered functionality including:
* Suggested responses.
* Message generation.
* Conversation summarization.
* Customer enquiry classification.
* Automated replies.
* Chatbot responses.
* Lead classification.
* Workflow recommendations.
* Communication assistance.
AI-generated content may occasionally be inaccurate, incomplete, inappropriate, or unsuitable for a particular situation.
Users are responsible for reviewing AI-generated output before relying on or sending it where appropriate.
BIGChat does not guarantee the accuracy of AI-generated information.
Users should not rely exclusively on AI-generated content for legal, medical, financial, safety-critical, or other high-risk decisions.
17. Automation
BIGChat may allow users to create automated workflows, responses, notifications, and campaigns.
The business creating the automation is responsible for:
* Its configuration.
* Its recipients.
* Its timing.
* Its message content.
* Its legal compliance.
* Customer consent.
* Any actions caused by the automation.
Users should test automation before enabling it for live customer communication.
18. APIs and Webhooks
BIGChat may provide APIs, webhooks, or other developer functionality.
Users must not:
* Abuse APIs.
* Exceed applicable rate limits.
* Attempt unauthorized access.
* Share secret credentials publicly.
* Interfere with API infrastructure.
* Circumvent authentication.
* Use APIs for prohibited purposes.
BIGChat may modify API specifications, authentication requirements, endpoints, or usage limits when reasonably necessary.
19. Third-Party Integrations
BIGChat may integrate with third-party products and services.
These may include:
* Meta
* WhatsApp
* CRM platforms
* Cloud infrastructure providers
* AI services
* Analytics providers
* Automation services
* Email platforms
* Customer support tools
* Other business applications
Third-party services are governed by their own terms, privacy policies, pricing, technical requirements, and availability.
BIGChat is not responsible for independent actions, outages, restrictions, changes, or failures of third-party services.
20. Service Availability
BIGChat aims to provide a reliable messaging platform, but uninterrupted service cannot be guaranteed.
Service may occasionally be unavailable because of:
* Scheduled maintenance.
* Emergency maintenance.
* Infrastructure issues.
* Internet outages.
* Software errors.
* Security incidents.
* Meta outages.
* WhatsApp outages.
* API changes.
* Third-party service interruptions.
* Events beyond reasonable control.
BIGChat may perform maintenance or upgrades when reasonably necessary.
21. Message Delivery
BIGChat cannot guarantee that every message will be delivered, read, or responded to.
Message delivery can depend on factors outside BIGChat's control, including:
* WhatsApp infrastructure.
* Meta infrastructure.
* Recipient connectivity.
* Recipient device status.
* Customer blocks.
* WhatsApp quality ratings.
* Template approval.
* Account restrictions.
* Network failures.
* Telephone number status.
* Third-party API availability.
Delivery status shown within BIGChat may depend on status information received from third-party messaging providers.
22. Fees and Charges
Certain BIGChat features may be offered free of charge, while others may require payment.
Pricing may include:
* Subscription charges.
* User charges.
* Messaging charges.
* Usage-based charges.
* API charges.
* Add-on charges.
* AI usage charges.
* Setup or implementation charges.
* Other service charges.
Meta or WhatsApp messaging charges may apply separately.
Users are responsible for charges associated with their own WhatsApp Business Account unless expressly stated otherwise.
Applicable pricing will be communicated through BIGChat or an agreed commercial arrangement.
23. Taxes
Prices may be exclusive of applicable taxes unless expressly stated otherwise.
Businesses are responsible for applicable taxes, duties, levies, or government charges associated with their use of BIGChat where required by law.
24. Intellectual Property
BIGChat and its original technology, software, user interface, branding, designs, documentation, workflows, platform architecture, and other proprietary materials are protected by applicable intellectual property laws.
Except for rights expressly granted under these Terms, no intellectual property rights are transferred to users.
Users may not:
* Copy BIGChat software.
* Resell unauthorized copies.
* Reproduce proprietary materials without permission.
* Remove proprietary notices.
* Use BIGChat trademarks without authorization.
* Claim ownership of BIGChat technology.
25. BIGChat Branding
The names BIGChat, BigTrips.World, associated logos, visual identities, designs, and branding elements may be protected intellectual property.
Use of BIGChat does not automatically grant permission to use BIGChat or BigTrips.World branding for unrelated commercial purposes.
26. Feedback
Users may provide ideas, suggestions, or feedback relating to BIGChat.
BIGChat may use voluntarily provided feedback to improve its products and services without obligation to compensate the person providing it, unless otherwise agreed in writing.
27. Confidentiality
Users may receive non-public information concerning BIGChat technology, operations, pricing, business processes, security, or functionality.
Such confidential information should not be disclosed to unauthorized third parties.
BIGChat will similarly take reasonable measures to protect confidential information entrusted to it by business customers.
28. Account Suspension
BIGChat may temporarily restrict or suspend an account where reasonably necessary because of:
* Suspected fraud.
* Security risk.
* Unauthorized access.
* Spam.
* Excessive messaging abuse.
* Violation of these Terms.
* Violation of WhatsApp or Meta policies.
* Unpaid charges.
* Illegal activity.
* Technical risk to the platform.
* Government or regulatory requirement.
Where reasonably possible, BIGChat may provide notice before suspension, but immediate action may be taken where necessary to protect users, customers, systems, or third parties.
29. Account Termination
Users may discontinue using BIGChat at any time, subject to applicable subscription or contractual obligations.
BIGChat may terminate access where there is a serious or repeated violation of:
* These Terms.
* Applicable law.
* WhatsApp policies.
* Meta policies.
* Security requirements.
* Payment obligations.
Following termination, access to stored information may be restricted or removed subject to applicable data retention requirements.
30. Data Export and Account Closure
Where supported, businesses should export information they wish to retain before permanently closing their BIGChat account.
Following account closure, BIGChat may delete information in accordance with its Privacy Policy, retention practices, contractual obligations, and applicable law.
BIGChat does not guarantee indefinite availability of data after termination.
31. Disclaimer of Warranties
BIGChat is provided on an “as available” and “as is” basis to the extent permitted by applicable law.
BIGChat does not guarantee:
* Uninterrupted service.
* Error-free operation.
* Approval of WhatsApp accounts.
* Approval of message templates.
* Delivery of every message.
* Availability of third-party services.
* Specific marketing results.
* Specific sales results.
* Specific lead conversion rates.
* Accuracy of all AI-generated content.
* Permanent availability of any particular feature.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
32. Business Results
BIGChat provides communication technology and does not guarantee commercial performance.
Results may depend on factors including:
* Customer demand.
* Marketing strategy.
* Message content.
* Customer consent.
* Campaign quality.
* Pricing.
* Business reputation.
* Market conditions.
* Message delivery.
* User execution.
BIGChat does not guarantee leads, sales, revenue, bookings, customer engagement, or conversions.
33. Limitation of Liability
To the maximum extent permitted by applicable law, BIGChat and BigTrips.World will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the platform.
This includes, where legally permitted:
* Lost profits.
* Lost revenue.
* Lost opportunities.
* Business interruption.
* Loss of goodwill.
* Loss caused by third-party platform outages.
* Loss caused by WhatsApp account restrictions.
* Loss caused by Meta account restrictions.
* Failed message delivery.
* Unauthorized use resulting from compromised user credentials.
Where liability cannot be excluded, BIGChat's aggregate liability arising from the service will, to the extent permitted by law, not exceed the amount paid by the affected customer to BIGChat during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
34. Indemnification
To the extent permitted by law, a business using BIGChat agrees to indemnify and hold harmless BIGChat and BigTrips.World from claims, losses, liabilities, penalties, and reasonable expenses arising from:
* Unlawful messaging by the business.
* Failure to obtain required customer consent.
* Spam or unsolicited communications.
* Content created or transmitted by the business.
* Violation of third-party rights.
* Violation of applicable law.
* Violation of WhatsApp or Meta policies.
* Unauthorized use of customer information.
* Misuse of BIGChat by the business or its authorized users.
35. Force Majeure
BIGChat will not be responsible for failure or delay caused by events beyond reasonable control.
Such events may include:
* Natural disasters.
* Floods.
* Fires.
* War.
* Civil unrest.
* Government restrictions.
* Internet failures.
* Telecommunications outages.
* Cloud infrastructure failures.
* Cyberattacks.
* Third-party service outages.
* Meta or WhatsApp outages.
* Changes imposed by government authorities.
36. Changes to BIGChat
BIGChat may periodically:
* Introduce new features.
* Modify existing features.
* Change workflows.
* Change technical requirements.
* Modify integrations.
* Remove obsolete functionality.
* Update user interfaces.
* Improve security.
* Change API functionality.
Reasonable efforts may be made to communicate material changes where appropriate.
37. Changes to These Terms
These Terms may be updated periodically to reflect:
* Product changes.
* Changes in law.
* New functionality.
* Security requirements.
* Regulatory requirements.
* Changes to WhatsApp or Meta policies.
* Changes to commercial practices.
The latest version will display an updated Last Updated date.
Continued use of BIGChat after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
38. Governing Law
These Terms are governed by the laws of Thailand, without regard to conflict-of-law principles, except where applicable consumer or data protection law requires otherwise.
39. Dispute Resolution
The parties should first attempt in good faith to resolve any dispute through direct communication.
If a dispute cannot be resolved amicably, it may be submitted to the courts of competent jurisdiction in Thailand, subject to any mandatory rights provided by applicable law.
40. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.
The affected provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.
41. No Waiver
Failure by BIGChat to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.
42. Entire Agreement
These Terms, together with the BIGChat Privacy Policy and any applicable commercial agreement, subscription plan, order form, or additional policy expressly incorporated by reference, constitute the agreement governing use of BIGChat.
Where a separately signed agreement expressly conflicts with these Terms, the signed agreement will prevail to the extent of that conflict.
43. Contact Information
For questions concerning these Terms or BIGChat services, contact:
BIGChat
A BigTrips.World Product
Website: https://bigtrips.world
Email: bigtripsworld@gmail.com
For legal or Terms-related correspondence, please include “BIGChat Terms of Use” in the email subject line.
BIGChat
Connect. Engage. Convert.
By using BIGChat, you agree to use the platform responsibly, respect customer privacy and consent, and comply with applicable WhatsApp, Meta, messaging, privacy, and communication requirements.